MEMBERSHIP TERMS & CONDITIONS - Version 6 March 2022

MEMBERSHIP TERMS & CONDITIONS 

MEMBERSHIP TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.

  2. In some locations you can choose to delay the start date of your membership by up to 1 month. If you want to bring this date forward, please contact us at info@wildstrong.co and we will be more than happy to discuss your options. Please do note, however, that the terms in the Money Back Guarantee section of these terms may then apply in that situation.

  3. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.

  4. You will be entitled to all the rights and privileges set for the Type of Membership chosen.

  5. You cannot transfer this agreement to anyone else

DIRECT DEBIT FEES AND CHARGES

  1. The first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date..

  2. Your second Direct Debit for monthly membership fees only will be collected one month after you joined. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.

  3. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £10. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.

  4. You agree to advise us immediately of any change to the Members Details provided.

  5. Your membership can be frozen for a maximum of 1 month after which your membership will automatically be un-frozen and will revert to your monthly rate. Freeze only applies to monthly memberships and will start from your payment date. Please be aware this must be actioned at least 3 working days prior to your payment date.

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. Please call us for options available to you or for any further information.

  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

MONEY BACK GUARANTEE

  1. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you select to commence your membership immediately, or you ask us to start your membership early, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used commencing from the first day after joining.

DROP-IN CLASS TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This drop-in membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.

  2. Your membership will be activated on the date you specified, running till midnight of the specified date.

  3. You cannot transfer this drop-in membership to anyone else nor transfer to another date.

  4. Drop-in memberships are non-refundable.

FEES AND CHARGES

  1. You shall be entitled to cancel your drop-in membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your drop-in membership to activate. If you cancel during this period, you will receive a full refund. After this period the drop-in membership fee is not refundable.

GENERAL TERMS & CONDITIONS

MISCELLANEOUS TERMS

  1. Members must be 16 or older.

  2. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

  3. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.

  4. There may be occasions where we have to close all, or part of, the group of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.

  5. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

  6. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

  7. This agreement is governed by English Law.

  8. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

INFORMATION ABOUT US

  1. WildStrong is the trading name of Strong and Wild Ltd. We are a company registered in Scotland. Our company registration number is SC690533 and Our registered office is Cambo Farm, Kingsbarns, KY16 8QD.

  2. If you have any questions or if you have any complaints, please contact us. You can contact us by emailing us at info@wildstrong.co

  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Strong and Wild Ltd at info@wildstrong.co. We will confirm receipt of this by contacting you by email.

YOUR PERSONAL INFORMATION

  1. To view our Privacy Notice click LINK