WildStrong Self-Paced Online Course Terms & Conditions
Last updated: October 9th 2026
1. About us and these terms
These terms apply to self-paced online courses purchased by consumers from WildStrong Ltd (“WildStrong”, “we”, “us”).
Company number: SC690533
Registered Office: Cambo Farm, Kingsbarns, KY16 8QD, Scotland
Email: info@wildstrong.co
These terms, the course description and the purchase details provided before checkout form your agreement with us. Please retain a copy.
Nothing in these terms limits consumer rights that cannot lawfully be excluded or restricted.
2. Our courses
Our courses are self-paced online programmes containing prerecorded lessons and any supporting resources described on the relevant course page.
Your purchase includes the content and access described for that course. It does not include live sessions, individual coaching, personal assessments or community access.
Before purchase, the course page will explain:
The course content and intended audience.
Any relevant experience, equipment or participation requirements.
How long online access lasts and when that period begins.
Whether lessons are available together or released according to a schedule.
Which materials, if any, can be downloaded.
Relevant technical requirements and access restrictions.
Courses provide general movement education. They are not medical advice, diagnosis, treatment or individually tailored exercise programmes.
3. Price, payment and your contract
The total price, currency and applicable taxes or compulsory charges will be shown before you pay.
Payment is due in full at purchase and is processed through the payment provider identified at checkout. Your bank or payment provider may apply its own currency-conversion charges.
Your contract begins when we email confirmation accepting your order. If we cannot accept your order, we will notify you and promptly refund any payment taken.
We will email confirmation of your purchase, the agreed access arrangements and a copy of these terms in a form you can save.
4. Access and technical requirements
We will provide access for the period stated before purchase and confirmed in your order email.
If you expressly consent to immediate supply at checkout and acknowledge the effect on your cancellation right, we will make the content available following payment and order confirmation, according to the advertised release arrangements.
If you do not give that consent and acknowledgement, supply will begin after your cancellation period expires. Your access period will begin when we make the course available, unless a different start date was clearly agreed before purchase.
You will need an internet connection and a compatible device capable of playing online videos and opening the supplied resources. Any additional technical requirements or known compatibility restrictions will be explained before purchase.
Keep your account details secure and provide an accurate contact email. Do not share your login or allow others to use your purchase.
If access does not arrive as promised or you experience a technical problem, contact info@wildstrong.co. We remain responsible for fulfilling our agreement even where we use a third-party platform.
5. Cancellation and change-of-mind refunds
Your cancellation period
You may cancel without giving a reason until the end of 14 days after the day your contract is made, unless your cancellation right ends earlier as explained below.
Any extension of that period required by law applies, including where we have not supplied the required cancellation information.
Refunds & Cancellations
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase. If you cancel within this period, you will receive a full refund unless the Course has already begun or you have accessed digital course materials or community content.
By purchasing the Course and accessing any digital content during the cooling-off period, you expressly consent to immediate access and acknowledge that your right to cancel and receive a full refund may be lost or reduced.
After the 14-day cooling-off period, all fees are non-refundable.
We will use your original payment method unless you expressly agree otherwise. We will not charge a refund fee. The customer is responsible for any fees imposed by their card issuer or financial institution, including foreign transaction or currency conversion charges. We accept no liability for, and will not reimburse, such fees.
Your access and permission to use the cancelled course will end. You must stop using its materials and delete downloaded copies. Your refund is not conditional on providing proof of deletion.
Any additional mandatory cancellation or refund rights applicable to you remain unaffected.
How to cancel
Send a clear statement that you wish to cancel to info@wildstrong.co or our correspondence address above.
Including your name, course and order details will help us identify your purchase.
6. Problems with your purchase
We must supply digital content that is of satisfactory quality and matches its description. It must also be reasonably fit for a particular purpose you make known to us before purchase, expressly or by implication, where you reasonably rely on our skill or judgment.
If the content does not meet these requirements, you may be entitled to repair or replacement at no cost, within a reasonable time and without significant inconvenience.
If repair and replacement are impossible, or the required remedy is not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction. This can be a full refund where appropriate.
A statutory price-reduction refund will be paid without undue delay and within 14 days of our agreeing that you are entitled to it, using your original payment method unless you expressly agree otherwise, without a refund fee.
Other legal remedies remain available where applicable, including for failure to supply the content, lack of the right to supply it, or damage to your device or other digital content for which we are legally responsible.
Contact info@wildstrong.co with details of any problem. A partial refund does not automatically end your access or permission to use the course.
7. Participating safely
Follow the course’s participation requirements and safety instructions. Choose activities appropriate to your abilities and circumstances, use suitable equipment and allow enough clear space to move safely.
If you have a health condition, injury or concern about whether an activity is suitable, seek advice from an appropriately qualified health professional before participating.
Stop an activity if you experience pain, dizziness or feel unwell, and seek appropriate advice.
Because the courses are prerecorded, we cannot observe your movements, assess your technique or provide individual supervision.
Results vary between participants. We do not guarantee a particular physical outcome. This does not reduce our responsibility to supply the course as described or exercise reasonable care and skill.
8. Our responsibility to you
We are responsible for foreseeable loss or damage caused by our breach of this agreement or failure to exercise reasonable care and skill.
Loss or damage is foreseeable if it is an obvious consequence or was something both you and we reasonably contemplated when the contract was made.
Nothing in these terms excludes or limits liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Breach of consumer rights that cannot lawfully be excluded or restricted.
Any other liability that cannot lawfully be excluded or limited.
9. Personal use and intellectual property
Course materials belong to WildStrong or its licensors.
Your purchase gives you a personal, non-exclusive, non-transferable licence to access and use the online materials for your own non-commercial learning during the agreed access period.
Where we provide a download option, you may download and retain those materials for your own non-commercial learning after online access expires.
Except as permitted by law or with our written permission, you must not share account access, copy or distribute materials to others, publish, resell or commercially exploit the content.
Permission to use the materials ends if you validly cancel the purchase or we lawfully terminate the licence for serious misuse. Expiry of online access alone does not end your permission to use permitted downloads.
10. Updates, interruptions and withdrawal
We may make reasonable updates to correct errors, improve clarity or safety, or maintain technical compatibility. These updates will not materially reduce the content or access you purchased.
If we change platforms, we will explain how to access your course and preserve your agreed access entitlement.
We will give reasonable notice of planned interruptions where possible and address access problems promptly. Your legal remedies remain available if an interruption means we fail to provide what was agreed.
If we cannot continue supplying the promised content or access, we will explain the available options and provide any remedy required by law.
We will not treat a replacement course or downloadable copy as satisfying a different access promise without your agreement.
Changes to these terms apply to future purchases. They do not retrospectively reduce rights under an existing purchase, including any lifetime-access commitment previously made.
11. Misuse and suspension
We may temporarily suspend access where we reasonably believe there is unauthorised sharing, unlawful distribution, interference with the platform or other serious misuse.
We will explain the reason, investigate promptly and keep any suspension no longer than reasonably necessary. You will have a reasonable opportunity to respond and, where the issue can be corrected, to correct it.
If misuse is not established, we will restore access promptly and extend any fixed access period by the time wrongly lost.
We may terminate access for a serious breach that cannot reasonably be corrected, or where a breach continues after a reasonable opportunity to correct it.
Any termination will be proportionate and explained in writing, including its effect on access and any refund entitlement. We will not automatically retain all payments simply because access has been terminated. Your statutory rights remain unaffected.
12. Personal information and complaints
We handle personal information as explained in our Privacy Notice: [insert link].
For questions or complaints, contact Gill Erskine at info@wildstrong.co or write to our correspondence address.
Please include your name, course and a description of the issue. We will investigate promptly, keep you informed of progress and explain our proposed resolution.
Where an alternative dispute-resolution arrangement is available or applicable, we will provide the relevant information when communicating our complaint outcome. You remain free to exercise your legal rights.
13. Governing law and international customers
These terms are governed by Scots law.
If you are a consumer living outside Scotland, this does not deprive you of mandatory consumer protections applicable under the law of your country of residence.
The Scottish courts may hear disputes, but nothing in these terms removes any right you have under applicable law to bring proceedings in the courts where you live.